Frequently Asked Question (FAQ)
How to Contact US?
Our Support Team is available daily Monday to Friday from 9:30 am to 4:30 pm EST
Call: 1-833-289-2872
Email: sales@aurascrubs.com
How do I place an order?
We recommend placing your orders online on our website. We offer multiple payment and shipping options for your convienience.
Create an account today!
How to create a Wholesale Account?
Interested in carrying Aura Scrubs products at your Brick and Mortar Location or for Resale. Email us on sales@aurascrubs.com or complete the form available on our dedicated Wholesale Page.
Do you offer free Shipping?
Yes, for orders of $75.00 or more we offer free shipping.
Free shipping offer applies to orders in the United States only.
We use USPS Ground Advantage for order shipped with Free shipping.
How can I place a group order?
Just call the Aura Group Sales Team at 1-833-289-2872 or email sales@aurascrubs.com
We will assign an account manager who will help assist you with your group order. Ask our team about embroidery options to customize your scrubs.
How do I use a promo or coupon code?
When checking out you can add any available discounts codes available.
If we have a site wide discount the savings will be automatically applied at checkout.
Are there limitation to promotions and discount codes?
Terms and conditions vary per discount but the following applies to all orders:
Only one discount code can be applied per order.
Buy One, Get One discounts apply to the item of equal or lesser value.
How do I track my order?
The easiest way to track your order is to use the chat feature on the bottom right corner of our webiste. Enter your order number and email for the latest update on your order.
Alternatively, log in to your account to view the full order details.
How do I view my past orders?
Easily track your previous orders by logging in to your My Account page. You should be able to view your order history, track your order, view payment details and place new orders.
What is our Return or Exchange Policy
Visit our Returns and Exchange Policy page for more information.
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